We recommend that you start by reading our documentation to understand how to implement and make full use of SublimeVideo Player. To start, check out our Quickstart Guide and FAQ page, then use our Video Publishing Assistant to easily create properly configured <video> elements for your site that are automatically optimized for SublimeVideo. If you encounter any problems please take a look at our Troubleshooting page.
If your issue isn't covered in our documentation then head over to our community forum and post a question. Before posting a new topic, try searching for your issue in the search box below - in most cases your question may have already been answered.
Dedicated Email Support
Dedicated email support is offered to all customers with at least a paid add-on - just use the support form to email us directly your issue or question and we'll send you a personal response within the next 5 business days. If you need extra support and enhanced reactivity, we also offer a VIP email support add-on with a guaranteed response within the next business day.